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Amistaad Policies

This privacy policy has been compiled to better serve those who are concerned with how their

‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and

information security, is information that can be used on its own or with other information to identify,

contact, or locate a single person, or to identify an individual in context. Please read our privacy policy

carefully to get a clear understanding of how we collect, use, protect or otherwise handle your

Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website, or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email

address or other details to help you with your experience.

When do we collect information?

We collect information from you when you subscribe to a newsletter, fill out a form or enter

information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our

newsletter, respond to a survey or marketing communication, surf the website, or use certain other site

features in the following ways:

 To personalize user’s experience and to allow us to deliver the type of content and product

offerings in which you are most interested.

 To improve our website in order to better serve you.

 To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make

your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited

number of persons who have special access rights to such systems and are required to keep the

information confidential.

We implement a variety of security measures enters, submits, or accesses their information to maintain

the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our


Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive

through your Web browser (if you allow) that enables the site’s or service provider’s systems to

recognize your browser and capture and remember certain information. For instance, we use cookies to

help us remember and process the items in your shopping cart. They are also used to help us

understand your preferences based on previous or current site activity, which enables us to provide you

with improved services. We also use cookies to help us compile aggregate data about site traffic and site

interaction so that we can offer better site experiences and tools in the future.

We use cookies to:


 Keep track of advertisements.

 Compile aggregate data about site traffic and site interactions in order to offer better site

experiences and tools in the future. We may also use trusted third-party services that track this

information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to

turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a

little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website.

These third-party sites have separate and independent privacy policies. We therefore have no

responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to

protect the integrity of our site and welcome any feedback about these sites.


Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in

place to provide a positive experience for users.

We have not enabled Google AdSense on our site, but we may do so in the future.

Online Privacy Protection Act

OPPA requires commercial websites and online services to post a privacy policy.

According to OPPA we agree to the following:

Users can visit our site anonymously.

Our Privacy Policy will be accessible via a link on our home page, landing pages, and other site page as


Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the pages specified


Users will be notified of any privacy policy changes:

• On our Privacy Policy Page

Users are able to change their personal information:

• By emailing us

• By calling us

• By logging in to their account

Does our site allow third party behavioral tracking?

It’s also important to note that we allow third party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online

Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s

consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and

online services must do to protect children’s privacy and safety online.


We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the

concepts they include have played a significant role in the development of data protection laws around

the globe. Understanding the Fair Information Practice Principles and how they should be implemented

is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should

a data breach occur:

We will notify the users via email

• Within 7 business days

We also agree to the individual redress principle, which requires that individuals have a right to pursue

legally enforceable rights against data collectors and processors who fail to adhere to the law. This

principle requires not only that individuals have enforceable rights against data users, but also that

individuals have recourse to courts or a government agency to investigate and/or prosecute non-

compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for

commercial messages, gives recipients the right to have emails stopped from being sent to them, and

spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.

• Market to our mailing list or continue to send emails to our clients after the original transaction has


To be accordance with CANSPAM we agree to the following:

• NOT use false, or misleading subjects or email addresses

• Identify the message as an advertisement in some reasonable way

• Include the physical address of our business or site headquarters

• Monitor third party email marketing services for compliance, if one is used.

• Honor opt-out/unsubscribe requests quickly

• Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can

• Follow the instructions at the bottom of each email.

Booking Policy

If you’d like to book, all you have to do is fill out the form in the body of your email and email it back. Once you get a reply saying you’re booked, you’re booked! You can book as far in advance as you’d like. Amistaad The Bartender, LLC does not recall every conversation he has with every client about every potential event. If you get sent the booking form and don’t respond until right before your event, you are not guaranteed a bartender. We do not start staffing our events until the email is returned and is responded to. A non-refundable deposit of 10% is required upon booking. A deposit of 50% of the total will be required 2 weeks before the event. It is entirely your responsibility to fill out the form correctly, including complete contact and event information. Within the booking form, you will find a question asking for your preferred method of payment; if that space is left blank, it will be assumed your preferred method of payment is credit card and you will be charged accordingly. 

Payment Policy

We accept payment in the form of cash, check, PayPal, and all major credit cards. A service charge of 3.6% will be added to every credit card transaction. A deposit of 10% of the total will be required upon booking. A deposit of 50% of the total will be required 2 weeks before the event. The rest of the balance will be required 84 hours before the event. Your credit card number will be required upon booking. We will not charge the credit card in full if you wish to pay a different way. An amount of $1 will be charged to your card upon booking to authenticate credit card information but will be refunded shortly after. If payment is not invoiced or collected at the appropriate time, it is still owed. However, lack of invoicing or collection of payment does not mean you are not still booked. Unused time is still subject to be charged. We do not refund for staff being sent home earlier than scheduled. If you wish to pay in cash, you must place the cash in a sealed envelope made out to 'Company Name', otherwise it will be interpreted as tip, and your credit card will be charged the total balance.

Planning Policy

You are paying a premium price for Amistaad The Bartender, LLC. Please take advantage of our consultation services. We offer menu, budgeting, and shopping consultations, as well as a wealth of knowledge of classic and craft cocktails. It is better to ask a hundred questions than to just assume something.

 Cancellation Policy

You can cancel up to 84 hours before the event without penalty. If you wish to cancel after the 84-hour mark, you will forfeit 25% of the value of the total balance. If you cancel 60 hours before the event, you forfeit 50% of the total balance. If you cancel 36 hours before the event, you will forfeit 100% of the value of the total balance. Any items that have been already prepared or purchased for your event will be charged in full. Cancellation refers to any part of the booking, including, but not limited to bar rentals, glass rentals, and/or staff.

Late Booking Policy

If you wish to book a party that is only 84 hours away, you may be subject to a late fee. The late fee could be anywhere between $50-$300, depending on your requirements for the event.


Tipping Policy

You reserve the right to choose how you would like the bartender(s) to be tipped. You can either choose to allow a tip jar or to provide a hosted tip (where the host tips the bartender). If you would like, you can even do both. Bartenders, servers, and bar backs that work events make a large sum of their pay in tips, so tipping is highly encouraged. Amistaad The Bartender, LLC does not receive any amount of the tips; all of the tips go to the staff.

If you decide to go with the hosted tip, as a guide, the average recommended tip is $2-$3 per guest at regular events and $3-$4 per guest at weddings or long events (over 5 hours long). These numbers can change if the job is particularly long, requires more than what their job is supposed to entail, or if there were more staff hired to ensure a smooth event. If you decide on a hosted tip and do not tip, your credit card will be charged a standard hosted tip ($2 for every guest for regular parties and $3 for every guest for weddings and long parties). This policy/recommendation is cut in half for “Beer & Wine Only” or parties. This policy/recommendation is increased by 50% on holidays.

Choosing hosted tip means the bartender will not display a tip jar anywhere on the bar and will not expect patrons to tip. Choosing hosted tip does NOT mean the staff cannot accept tips if patrons insist on tipping the bartender. If the bartender accepts a patron’s tips, and you have chosen hosted tip, that does NOT mean you can avoid tipping the staff.

Whatever you decide to tip the bartender that night is final. You are not allowed to request a partial refund because you changed your mind the next day.

We expect our staff to make at least $2 per guest if their tip jar is out. If you chose to allow a tip jar, and the tip does not amount to at least $2 per guest ($3 for weddings or other large events), your card will be charged for the difference. For example, if the party size is 100 guests, and the staff’s tip only comes out to $50, your card will be charged the difference of $150 (excluding the credit card processing fee). This only applies if you chose a tip jar, as opposed to a hosted tip. This policy is to make sure our staff is not taken advantage of (like the time a party of 500 tipped a total of $22). This policy is cut in half for “Beer & Wine Only” parties and short parties (events that run 2 hours or less). This policy is increased by 50% on holidays.

Uniform Policies

Our staff wears a predetermined uniform (black suspenders & black bowtie for men, and black suspenders and pencil skirt for women). This is very important to our brand. If you wish to have the staff wear anything else, the rate is increased an extra $10/hour per staff member.

Holiday Policies

All rates are 50% higher than regular rates on holidays. This applies to staff and bar rentals. Holiday dates include: October 31st, November 24th, and December 24th, 25th, and 31st.

Parking Policies

The host is responsible for supplying all staff with convenient parking. You are responsible for all parking fees for all staff. If you violate this policy, you will be charged an extra $50 per staff member.


Changing Policies

Amistaad The Bartender, LLC reserves the right to change policies at any given moment. If you have booked prior to the new policy change, you will be notified of the new changes and be obligated to follow them.

 Set Up & Breakdown Policies

The staff arrives an hour early for setup, unless it is a larger party and requires more time. There is a 4-hour minimum for most staff, and the setup hour is included in that 4-hour minimum. If you choose to for-go the setup time, you accept the fact that the bartender might not be ready to serve when you require them to. Weddings require a 2-hour (billable) setup time and a 1-hour (billable) breakdown time. Larger events may be billed a breakdown time as well. All of this would be discussed prior to booking. All parties are subject to at least a half hour breakdown charge. Some larger events may require longer setup and breakdown fees. Those will be discussed and agreed upon prior to the event. Additional bar setups (Positioning bar stations in different areas) will require an additional half hour or more of billable setup time. If you fail to inform us of additional bar setups, you will be charged an additional $100 fee per extra setup. The use of glassware (as opposed to disposable) might be subject to an extra half hour of setup time, particularly for larger parties.

 Setup Time

All jobs are allocated at least a 1-hour setup time. Bar staff will arrive an hour before the noted event start time. During this time, bartenders will set up the bar to look aesthetically pleasing as well as practical and functional for the bartender’s use. They will also cap bottles, cut garnishes, chill beer & wine, and prepare and setup anything related to the bar or bartending. Some parties may require more than 1 hour of setup time. This is dependent on, but is not limited to, the length and nature of the event, the number of guests, and the amount of product we’re required to move. You have the option to forgo some or all of the recommended setup time, but you will be liable if the staff is not ready by the noted start time. My staff has the option to refuse service to guests if they are not finished setting up within the recommended setup time.

In some instances, while the party itself may be simple, the setup might be more difficult. It is the host’s responsibility to inform us if the setup may be particularly difficult.


Amistaad The Bartender, LLC carries $2 Million General Liability Insurance and $1 Million Liquor Liability Insurance. If your venue requires to be put on as an additional insurer or to just have a copy of our insurance, please let us know, and we’d be happy to comply. 

Craft Ingredients

When requested certain drinks, we will assume you want the drinks created correctly and using fresh ingredients (unless told otherwise), so parts of the craft ingredients will automatically be added to your order, and you will be billed accordingly.


Branding Policy

We reserve the right to have our business cards displayed at every event. If at any point, you do not wish to have our business cards displayed, you will be charged a fee of $5 per guest. 

Bartender Job Description

The bartenders at Amistaad The Bartender, LLC are highly skilled bartenders trained in the art of craft cocktails. They are NOT servers. Bartenders work behind the bar, making sure you get delicious drinks as fast as possible. If you think you’ll need a server, feel free to ask about requesting one of my many servers for your party. They will be glad to help you with anything else you might need. Bartenders have a 4-hour minimum. 

Apprentice Bartender Job Description

The apprentice bartender’s job description is the same as the regular bartender’s job description. Apprentice bartenders have a 4-hour minimum. Apprentice bartenders are not allowed to be hired on the same jobs as principal bartenders. Apprentice bartenders are also not allowed to be hired for wedding receptions/ceremonies or other larger and more organized events.

Bar Back Job Description

A bar back is essentially a bartender’s assistant. They assist in keeping the ice, garnishes, beer, wine, and alcohol stocked. They also assist in trash disposal, bussing of bar glassware, or basically anything that has to do with the bar. My bar backs are actually all trained bartenders. However, due to my high standards for bartenders, I do not feel comfortable hiring them out as bartenders just yet as they do not have what I consider to be enough experience, but if for some reason the bartender would be too busy or is otherwise engaged, the bar back would be able to step in and bartend as well. Bar backs have a 4-hour minimum. They are not responsible for bussing tables. 

Server Job Description

A server can be hired to help you with anything you might need to make sure your event runs smoothly, and so you won’t have to concentrate on every little detail during your party. They can pass out drinks/food, cleanup after guests, help prepare food, or anything else you might require. If there is something specific you’ll need the servers to do, please let me know, so we can see if we can help. You will also need to clearly communicate to the servers exactly what you want them to do. Servers have a 4-hour minimum. A captain server is required if 4 servers are hired.

Busser Job Description

A busser can be hired if your event has a fair amount of people and/or non-disposable glassware and dinnerware. Their job is to clear all trash and dinnerware/glassware from the event, as well as wash it if required.

Refund Policies:

1.   If you book your event outside of 28 days of your event date, you may terminate your event within seven days of booking.  You will receive a refund of all monies paid, less the actual reasonable administrative costs equal to a 2.9% processing fee.

2.  No refunds are issued for the cancellation of cocktail events after 3 days of booking.  When your event is booked, our executive chef along with our team, orders supply specifically for your event.  When you reserve a date, we are unable to book clients also interested in the same date.  

3.   You may reschedule your event at no charge if you are rescheduling outside of 28 days from your event date.   If you are rescheduling your event within 28 days of your event date there is a charge of replacing the perishable items within the kits and repackaging cocktail kits.

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